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Dr. Manzoor Mohammed

Dr. Manzoor Mohammed

Manzoor has worked on capacity and performance management projects for some of the largest ICT systems in the UK, at companies such as BT, Level 3 Communications and Syntegra. Manzoor's achievements include building capacity models, which helped automate the capacity plan process time for a large ISP reducing cycle-time from several months to several days, and building a predictive performance model for a large system integrator at bid stage, which helped the system integrator re-negotiate the SLA response times. Manzoor's key skill areas are creating volumetric forecast models, building predictive capacity and performance models for ICT systems, and capacity planning and performance analysis of ICT systems. Manzoor's professional qualifications include the ITIL Foundation Certificate in Service Management (V2 and V3) and the Capacity Management Practitioner's Certificate.

Recent Posts

26th May 2020 by 
Dr. Manzoor Mohammed

Estimated read time: 4.5 Minutes

Next generation smart metering devices (SMETS2) will generate billions of data events about customers energy usage and behaviour. [1], [2], [3]. Efficiency of big data platforms...

21st May 2020 by 
Dr. Manzoor Mohammed

Estimated read time: 3 Minutes


Virtual queues mean lost revenue and customers hate them

In the last article, we showed social media is full of furious customers complaining while waiting in virtual queues....

15th May 2020 by 
Dr. Manzoor Mohammed

Would you stare at a screen for hours waiting for your turn?

Customers hate website virtual queues. There's evidence on social media that users are frustrated with virtual queues. Academic research shows big...

13th May 2020 by 
Dr. Manzoor Mohammed

After the crisis, you'll be expected to do more with less IT budget

2020/2021 are going to be challenging years. You will be expected to do far more with less budget. The economy is going to shrink by 13%....

30th January 2020 by 
Dr. Manzoor Mohammed

Many private equity-owned companies spend huge amounts each year on public cloud infrastructure and services – particularly companies that serve a large online consumer base.