Insights

Estimated read time: 2.5 Minutes

With large drops in customer demand, many organisations are having a tough time and will be looking to reduce their cost base across IT.

Estimated read time: 4.5 Minutes

Next generation smart metering devices (SMETS2) will generate billions of data events about customers energy usage and behaviour. [1], [2], [3]. Efficiency of big data platforms...

Estimated read time: 3 Minutes

Virtual queues mean lost revenue and customers hate them

In the last article, we showed social media is full of furious customers complaining while waiting in virtual queues....

Would you stare at a screen for hours waiting for your turn?

Customers hate website virtual queues. There's evidence on social media that users are frustrated with virtual queues. Academic research shows big...

After the crisis, you'll be expected to do more with less IT budget

2020/2021 are going to be challenging years. You will be expected to do far more with less budget. The economy is going to shrink by 13%....