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Insights

28th May 2020 by 
Danny Quilton

Estimated read time: 2.5 Minutes

With large drops in customer demand, many organisations are having a tough time and will be looking to reduce their cost base across IT.

26th May 2020 by 
Dr. Manzoor Mohammed

Estimated read time: 4.5 Minutes

Next generation smart metering devices (SMETS2) will generate billions of data events about customers energy usage and behaviour. [1], [2], [3]. Efficiency of big data platforms...

21st May 2020 by 
Dr. Manzoor Mohammed
 

Estimated read time: 3 Minutes

 

Virtual queues mean lost revenue and customers hate them

In the last article, we showed social media is full of furious customers complaining while waiting in virtual queues....

15th May 2020 by 
Dr. Manzoor Mohammed

Would you stare at a screen for hours waiting for your turn?

Customers hate website virtual queues. There's evidence on social media that users are frustrated with virtual queues. Academic research shows big...

13th May 2020 by 
Dr. Manzoor Mohammed

After the crisis, you'll be expected to do more with less IT budget

2020/2021 are going to be challenging years. You will be expected to do far more with less budget. The economy is going to shrink by 13%....