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Service assurance

14th December 2017 by 
Dr. Manzoor Mohammed

1) Use more than one measure for SLA response time

There may be a scenario where the service provider can meet either an average or a percentile response time target, but not both. In this case, the customer may...

10th June 2016 by 
Nick Stevens

What happened after the crash, during the extended registration period?


(Source: https://www.gov.uk/register-to-vote)
06th June 2016 by 
Jason Cross

It was Grady Booch who famously said "A fool with a tool is still a fool." So when I stumbled across this quote, it reminded me of the early part of my career in Capacity and Performance Management.

27th April 2016 by 
Prasham Garg

Testing at the end is a common approach

Most companies follow the approach of performance testing at the end based on the assumption that nothing can be tested before the code is completely written. It is assumed...