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09th January 2013 by 

ITIL Capacity Management encourages us to carry out capacity management at three levels, business, service and component. This is sound advice and I've carried it out regularly and found that the amount of effort...

02nd November 2012 by 

ITSMF France promotes the usage of ITIL in France. This year, it attracted 350 companies and 998 visitors. The main theme of this year's forum was about agile development in ITIL organisations. Commonly agile...

26th October 2012 by 

Writing capacity or performance reports can take a lot of time and effort. I’ve collected the data, analysed it, forecasted it, written about it, and finally emailed my 50 page document to everyone who might be...