The Impact of Insufficient Capacity and Performance Management
If your organisation meets some or all of these criteria, then the following risks will need to be addressed:
Damage to your organisation resulting from a degraded service.
Reduced Service Availability
This may occur if there is insufficient capacity in the ICT infrastructure thereby causing a service failure or degraded service.
Staff productivity and morale may be affected by a poorly performing internal service.
Poor Customer Satisfaction
Poor user experience can impact the customer’s perception of the business.
This occurs when customers cannot use your service and switch to rival services. This is an important consideration with e-commerce services where the cost to a customer of switching to a competitor is low.
With uncontrolled cloud costs, budgets can be blown and the bottom line impacted.