ITIL Capacity Management

ABSTRACT: Whilst ITIL currently covers many of the basics of a capacity management process it does miss some vital areas, such as workload characterisation and performance engineering. This presentation describes the strengths and weaknesses of ITIL Capacity Management and, importantly, where it needs further work. Examples are given of key components of a successful Capacity Management process that are missing from ITIL 2.

ABSTRACT: It may be agreed that the ITIL Capacity Management Process has some weaknesses but its major strength is in the framework that it provides, particularly in the way that Capacity Management should interface with other ITIL processes. In this slot we will look at how ITIL can be used to provide the framework for a sound Capacity Planning Process and how the ITIL self-assessment can be improved upon to enable that work to begin.

ABSTRACT: International standards are important to ICT-reliant companies because until recently IT staff have relied on their instincts and experience to develop successful processes; unfortunately this has often left key areas ignored. The move towards best practice and international standards demonstrates the increasing maturity and discipline within the IT industry. This session describes the British Standards Institute and derived ISO standards for Service Management and how to utilise their value.

ABSTRACT: The Office of Government Commerce (OGC) are currently conducting a refresh of ITIL. This will only be the second update since its release in the late 1980s. This section reviews the refresh process and the new ITIL structure, identifies how this new structure can best represent effective Capacity Management and then examines the delivery methodology to determine if it will improve on ITIL 2.

Panel (London): Andy Bolton, Neil McMenemy; Leon Levy, Managing Director, Capacity & Performance Solutions.

Panel (Edinburgh): Andy Bolton, Neil McMenemy.