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Capacity Planning & Management Processes

Capacitas Training Centre,
London, United Kingdom.
2 Days

Price: £1,280 +VAT

Scheduled Dates:
27th to 28th Feb 2012

Learn how to:

  • Measure the effectiveness & efficiency of a capacity management function
  • Understand the need for a proactive capacity management function
  • Identify staff skills shortages
  • Build a well-defined Capacity Management process, seamlessly integrated into all the business and technical functions
  • Reduce capacity-driven service problems quickly
  • Measure and control performance of your vendors
  • Justify capacity upgrades quickly and professionally
  • Identify the advantages and disadvantages of adopting ITIL & BS15000 for Capacity Management

Course Agenda

Day 1
9:00 - 9:30 Registration
9:30 - 11:00 Capacity Management Introduction
  • Business-Driven Capacity Management Objectives
  • Capacity Management Definition
  • Capacity Management as a Risk management discipline
  • Reactive Capacity Management vs. Proactive Capacity Planning
  • Business Capacity Management
11:00 - 11:15 Morning Break
11:15 - 12:00 Capacity Management Introduction (cont.)
  • Capacity Management Interfaces
  • Common Capacity Management Process Issues
12:00 - 13:00 Measuring Capacity Management Effectiveness
  • Service Achievement Models
  • Key Performance Indicators (KPIs)
  • The Problem with Measuring Processes
  • Building a Capacity Management Process
13:00 - 13:45 Lunch
13:45 - 14:45 Measuring Capacity Management Effectiveness (cont.)
  • Improving on the ITIL Self Assessment
  • Capacity Management Process Measurement Points
14:45 - 15:00 Afternoon Break
15:00 - 16:30 ITIL Capacity Management Overview
  • ITIL V2 Overview
  • ITIL V3 Overview
  • ITIL Service Delivery Framework
  • ITIL Capacity Management
  • Strengths & Weaknesses of ITIL
  • The IT Service Management Standard: BS15000/ISO-IEC20000
  • COBIT - A brief overview
 
Day 2
9:00 - 10:00 The Capacitas Capacity Management Competency Framework
  • The 9 Core Functions within Capacity Management
  • The 6 Process Triggers within Capacity Management
  • Definitions of Roles & Responsibilities
10:00 - 11:15 Key Areas of Capacity Management
  • Typical Organisational Structures for Capacity Management
  • Value and Limitations of Trending
  • Inventory Tracking & Augmentation
11:15 - 11:30 Morning Break
11:30 - 13:00 Key Areas of Capacity Management (cont.)
  • Vendor Performance Measurement
  • Performance Management & Capacity Management
  • Capacity-on-Demand Opportunities
13:00 - 13:45 Lunch
13:45 - 14:45 Implementing a Capacity Management Process
  • Breaking the Firefighting Vicious Circle
  • Process Measurement Points & KPIs
  • Quick-Wins in Implementing Capacity Management
14:45 - 15:00 Afternoon Break
15:00 - 16:30 Implementing a Capacity Management Process (cont.)
  • Cost/Benefit Analysis of Providing a Capacity Management Function
  • The use of Contract Capacity Analysts
  • Outsourcing & Capacity Planning

Course Brief

Capacity Management of Information and Communication Technology (ICT) is a key process within any organisation, and is the foundation of Service Delivery. All modern organisations rely on ICT to service customer demand in some way, and for some, such as ISPs and Telcos, the selling of ICT capacity is their core business. Effective Capacity Management is not easy to achieve due to other demands on Capacity Analysts' time. This course provides a framework for building an integrated, effective and efficient process.

Course Prerequisites

  • None

Course Audience

  • Capacity Managers and Planners
  • ICT Directors
  • Network Managers
  • Performance Analysts
  • Service Managers
  • ICT Process Managers

How Your Organisation Will Benefit

Attending this course you will learn:
  • How to define a coherent effective and efficient capacity planning process
  • How to create a proactive capacity planning function
  • How to ensure service levels for performance and scalability are met
  • How to reduce capacity and performance 'firefighting'
  • How to demonstrate the economic necessity of a capacity management function
  • How to reduce capacity-related incidents and problems
  • How to seamlessly integrate capacity management with the business

Comments from Recent Attendees

  • "Good overview of capacity management."
  • "Provoked thought in a number of areas, e.g. improvements in forecasting, supplier assurance, etc."
  • "Application lifecycle components turned on the light for some of the interfaces we need to implement."
  • "Good use of diagrams to highlight issues and scenarios."
  • "The presenter is very enthusiastic and skilled."
  • "Lots of examples out of personal experience."
  • "The presenter is very enthusiastic and has profound knowledge of the subject."
  • "The build up of the training is very good, from basics to implementing."
  • "The instructor has a lot of knowledge (also practical) and uses examples from his own experiences."

Feedback Scores from Recent Course

Scores on a range of 1 to 5, where 1 is completely dissatisfied and 5 is completely satisfied.

Course
Did the course meet your objectives4.3
Level of detail4.0
Quality of visual materials4.3
Quality of printed materials4.7
Relevance of course3.7
Pace of course3.7
Presenter
Knowledge of material5.0
Quality of communication5.0
Understanding of subject5.0

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