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Capacity Planning & Management Processes

Capacitas Training Centre,
London, United Kingdom.
2 Days

Learn how to:

  • Measure the effectiveness & efficiency of a capacity management function
  • Understand the need for a proactive capacity management function
  • Identify staff skills shortages
  • Build a well-defined Capacity Management process, seamlessly integrated into all the business and technical functions
  • Reduce capacity-driven service problems quickly
  • Measure and control performance of your vendors
  • Justify capacity upgrades quickly and professionally
  • Identify the advantages and disadvantages of adopting ITIL & BS15000 for Capacity Management

Course Agenda

Day 1
9:00 - 9:30 Registration
9:30 - 11:00 Capacity Management Introduction
  • Business-Driven Capacity Management Objectives
  • Capacity Management Definition
  • Capacity Management as a Risk management discipline
  • Cost Benefit Analysis of Capacity Management Function
  • Reactive Capacity Management Planning vs. Proactive
  • Capacity Management Interfaces: Finance, Development & Testing, Design & Engineering
  • Common Capacity Management Process Issues
11:00 - 11:15 Morning Break
11:15 - 12:00 Capacity Management Introduction (cont.)
  • Capacity Management Interfaces: Finance, Development & Testing, Design & Engineering
  • Common Capacity Management Process Issues
12:00 - 13:00 Measuring Capacity Management Effectiveness
  • Service Achievement Models
  • Capacity Management Process Measurement Points
  • Key Performance Indicators (KPIs)
  • The Problem with Measuring Processes
13:00 - 13:45 Lunch
13:45 - 14:45 Measuring Capacity Management Effectiveness (cont.)
  • Measuring Reactive vs. Proactive Process Ratios
  • Measuring the Effectiveness of Staff
14:45 - 15:00 Afternoon Break
15:00 - 16:30 ITIL Capacity Management Overview
  • ITIL Service Delivery Framework
  • ITIL Capacity Management
  • Strengths & Weaknesses of ITIL
  • Comparison to the Capacitas Framework
  • Terminology Differences
  • The IT Service Management Standard: BS15000
 
Day 2
9:00 - 10:00 The Capacitas Capacity Management Competency Framework
  • The 9 Core Functions within Capacity Management
  • The 6 Process Triggers within Capacity Management
  • Definitions of Roles & Responsibilities
10:00 - 11:15 Key Areas of Capacity Management
  • Interfacing with the Business Functions
  • Typical Organisational Structures for Capacity Management
  • Value and Limitations of Trending
  • Performance Management & Capacity Management
11:15 - 11:30 Morning Break
11:30 - 13:00 Key Areas of Capacity Management (cont.)
  • Inventory Tracking & Augmentation
  • Vendor Performance Measurement
  • Justifying Capacity Upgrades
  • Integrating Capacity Management with the Budgeting Process
  • Capacity-on-Demand Opportunities
13:00 - 13:45 Lunch
13:45 - 14:45 Implementing a Capacity Management Process
  • Breaking the Firefighting Vicious Circle
  • Process Measurement Points & KPIs
  • Quick-Wins in Implementing Capacity Management
14:45 - 15:00 Afternoon Break
15:00 - 16:30 Implementing a Capacity Management Process (cont.)
  • Cost/Benefit Analysis of Providing a Capacity Management Function
  • Justifying the Need for Change
  • The use of Contract Capacity Analysts
  • Outsourcing Capacity Planning: Advantages & Disadvantages

Course Brief

Capacity Management of Information and Communication Technology (ICT) is a key process within any organisation, and is the foundation of Service Delivery. All modern organisations rely on ICT to service customer demand in some way, and for some, such as ISPs and Telcos, the selling of ICT capacity is their core business. Effective Capacity Management is not easy to achieve due to other demands on Capacity Analysts' time. This course provides a framework for building an integrated, effective and efficient process.

Course Prerequisites

  • None

Course Audience

  • Capacity Managers and Planners
  • ICT Directors
  • Network Managers
  • Performance Analysts
  • Service Managers
  • ICT Process Managers

How Your Organisation Will Benefit

Attending this course you will learn:
  • How to define a coherent effective and efficient capacity planning process
  • How to create a proactive capacity planning function
  • How to ensure service levels for performance and scalability are met
  • How to reduce capacity and performance 'firefighting'
  • How to demonstrate the economic necessity of a capacity management function
  • How to reduce capacity-related incidents and problems
  • How to seamlessly integrate capacity management with the business

Or consider an onsite event.
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