Capacity Planning & Management Processes Tutorial

London, UK

Price: £250 +VAT

Scheduled Dates:
29th Feb 2012

This half day tutorial prepares students for the Capacity Planning & Management Processes examination. This examination is one of two required for the Manager's Certificate in Capacity and Performance Management

Agenda

Timetable
9:00 - 9:15	Registration & Coffee/Tea
9:15 - 9:30	Welcome & Introduction
9:30 - 10:30	Key Learnings This section covers the following ‘Capacity Planning & Management Processes’ subjects: Business Capacity Management Capacity Management Interfaces Service Achievement Models An ITIL Capacity Management Overview Trending Performance Management & Capacity Management The use of Contract Capacity Analysts Outsourcing
10:30 - 10:45	Coffee/tea
10:45 - 11:45	Mock Examination In this section, attendees get a chance to sit a sample paper under exam conditions.
11:45 - 13:00	Review of Mock Examination This section reviews the answers to the mock examination.
13:00 - 14:00	Lunch
14:00 - 15:00	Examination

Tutorial Brief

The syllabus for this certificate is based on the Capacity Planning & Management Processes course. The tutorial addresses the key learning points from the Capacity Planning & Management Processes course and also includes a mock examination. The tutorial occurs in the morning and the exam occurs after lunch.

The exam will consist of 40 multiple choice questions. The exam duration is 1 hour.

Capacity Planning & Management Processes Tutorial

Agenda

Tutorial Brief

Tutorial Prerequisites

Certificate Prerequisites

Fee