Introduction to Human Resources Capacity Management

Capacitas Training Centre,
London, United Kingdom.
2 Days

Price: £1,280 +VAT

Scheduled Dates:
Please contact us for future dates
or an on-site event

Learn how to:

Define Capacity Management
Understand the ITIL definition of Capacity Management
Explain the difference between ICT Capacity Management and HR Capacity Management
Define resources and service
Explain the impact and causes of resource shortfall
Measure utilisation, productivity and performance
Define the stages in HR Capacity Management
Use systematic forecasting techniques
Assess the strengths and weaknesses of systematic methods
Mitigate risks
Make use of computer applications for HR Capacity Management

Course Agenda

Day 1
9:00 - 9:30	Registration
09:30 - 10:00	Introduction Definitions ITIL The Importance of HR Capacity Management
10:00 - 10:30	Resources Physical Resources Logical Resources Shortfall
10:30 - 10:45	Morning Break
10:45 - 11:15	Current Behaviour Measure employee/service utilisation Measure productivity and performance
11:15 - 12:00	Stages in HR Capacity Management Forecasting demand for resources Forecasting internal supply Forecasting external supply Responding to the forecast
12:00 - 13:00	Lunch
13:00 - 14:00	Systematic Techniques Wastage Analysis Stability Analysis Cohort Analysis
14:00 - 14:15	Afternoon Break
14:15 - 17:00	Systematic Techniques continued Internal Promotion Analysis Time Series Analysis Work Study Productivity Trend Analysis Delphi Technique Working Back from Costs Managerial Judgement

Day 2
9:30 - 11:00	Systematic Techniques continued Queuing Theory Call centre capacity planning - The application of Erlang's formula
11:00 - 11:15	Morning Break
11:15 - 12:00	Cases For and Against HR Capacity Management Cases Against Cases For Scenario Planning and Sensitivity Analysis
12:00 - 13:00	Lunch
13:00 - 13:30	Computer Applications Information Provision Modelling Presentation
13:30 - 14:30	Practical Exercises
14:30 - 14:45	Afternoon Break
14:45 - 16:30	Practical Exercises continued