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Introduction to Capacity Management

Capacitas Training Centre,
London, United Kingdom.
2 Days

Learn how to:

  • Place Capacity Management in an Organisation
  • Define CPU Utilisation
  • Differentiate between logical and physical resources
  • Describe how a resource shortfall affects performance
  • Characterise workloads
  • Define thresholds for resource usage
  • Use simple Queuing Theory
  • Forecast
  • Know when to employ scenario planning
  • Use appropriate units
  • Design a capacity plan
  • Influence Application Design
  • Undertake a Capacity Management Self Assessment

Course Agenda

Day 1
9:00 - 9:30 Registration
09:30 - 10:00 Introduction
  • Definitions
  • ITIL
  • Capacity Drivers
10:00 - 11:00 Resources
  • Physical Resources
  • Logical Resources
  • Shortfall
11:00 - 11:15 Morning Break
11:15 - 12:00 Workloads
  • Profiling
  • Workload Characterisation
12:00 - 13:00 Workloads Continued
  • Linear Regression
  • Precision v Accuracy
13:00 - 13:45 Lunch
13:45 - 14:45 Analysis and Forecasting
  • Thresholds
  • Simple Queuing Theory
  • Forecasting
14:45 - 15:00 Afternoon Break
15:00 - 16:30 Analysis and Forecasting Continued
  • Seasonality
  • Resource Utilisation units
16:30 - 17:30 The Capacity Plan
  • Audience
  • Contents
 
Day 2
9:30 - 11:00 Capacity and Performance Management in the Application Development Lifecycle
  • Phases
  • Process Models
  • Approaches for Software Performance Engineering
11:00 - 11:15 Morning Break
11:15 - 13:00 Capacity and Performance Management in the Application Development Lifecycle Continued
  • Approaches for Software Performance Engineering Continued
  • Planning Considerations for Application Development Phases
  • Software Performance Engineering Methodology
13:00 - 13:45 Lunch
13:45 - 14:45 Capacity Management Self Assessment
  • Review of the ITIL Self Assessment
14:45 - 15:00 Afternoon Break
15:00 - 16:30 Capacity Management Self Assessment
  • Improved Self Assessment
  • Self Assessment Exercise

Course Brief

Capacity Management has been practiced for decades by experienced practitioners and with the adoption of ITIL as a standard for Service Management its profile has been raised to a level never seen before.

This course explains how Capacity Management fits into the organisation and describes the tasks to be undertaken in order to be successful in this discipline.

Course Prerequisites

  • An understanding of basic IT terminology

Course Audience

  • IT Systems Planners
  • Performance Analysts
  • Technical Architects
  • Capacity Planners
  • Performance Managers
  • System Administrators
  • ICT Managers
  • Data Centre Managers
  • Helpdesk Analysts
  • System Testers

How Your Organisation Will Benefit

Attending this course you will learn:
  • The benefits of undertaking Capacity Management
  • The tasks inherent to Capacity Management
  • How to avoid common pitfalls
  • The importance of Capacity Management in the Application Lifecycle
  • How to carry out a Capacity Management Self Assessment

Or consider an onsite event.
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