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Foundation Certificate in Capacity & Performance Management Tutorial

London, UK

This half day tutorial prepares students for the Foundation Certificate in Capacity & Performance Management.

Agenda

Timetable
9:00 - 9:15 Registration & Coffee/Tea
9:15 - 9:30 Welcome & Introduction
9:30 - 10:30 Key Learnings

This section covers the following ‘Capacity Planning: Tools and Methods’ subjects:

  • ITIL Capacity Management
  • Baselining Techniques
  • Regression Techniques
  • Threshold Alerting
  • Workload Characterisation
  • Forecasting Techniques
  • Introduction to Demand Planning
  • A Capacity and Performance Monitoring Framework
  • Analytical Modelling
  • Analytical Modelling in Practice
  • Capacity Plan
10:30 - 10:45 Coffee/tea
10:45 - 11:45 Mock Examination

In this section, attendees get a chance to sit a sample paper under exam conditions.
11:45 - 13:00 Review of Mock Examination

This section reviews the answers to the mock examination.
13:00 - 14:00 Lunch
14:00 - 15:00 Examination

Tutorial Brief

The syllabus for this certificate is based on the Capacity Planning: Tools and Methods course. The tutorial addresses the key learning points from the Tools and Methods course and also includes a mock examination. The tutorial occurs in the morning and the exam occurs after lunch.

The exam will consist of 40 multiple choice questions. The exam duration is 1 hour.

Tutorial Prerequisites

Fee

The fee to attend this tutorial is £250+VAT. To register please email Foundation Certificate in Capacity & Performance Management Tutorial, or call +44 (0) 20 7841 9950. Alternatively, click on the link below to purchase this tutorial online.

Or consider an onsite event.
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