Capacitas Capacity Planning & Management Competency Framework
Capacitas has defined a unique framework, which describes best practice of capacity planning and management within ICT departments. The Capacitas Framework is based on our own experiences and extensive research across many other industry sectors. The Capacitas Framework recognises that no function as important as capacity planning and management exists in isolation and concentrates on three important aspects of any successful system; process, organisation and technology. The Framework was developed by capacity and performance specialists who have a unique insight into the problem domain, and have successfully used this framework in real-world environments.Key features of the Capacitas Framework include:
- A philosophy for capacity planning of Information and Communication Technology that ensures customer demand is always met at the minimum long-term cost, within the defined business constraints
- An enterprise-level approach to capacity built on accurate planning of each service
- A process interface definition for all connected processes and functional areas
- A customer focussed capacity planning service prioritised by business importance of each service
- A set of well-defined processes, which cover all common activities in capacity planning departments
- A strategy for developing and managing capacity reporting to provide an effective low-cost solution
- A focus on the technologies required to perform accurate and frequent capacity planning at minimal long-term cost
- A strategy to achieve transition to a proactive capacity planning and management process with the least additional resources
- A proven organisational structure for the capacity planning staff to ensure success
- A communication strategy that promotes the benefits and strategic value which a fully effective capacity management function brings to an organisation
- Always ensuring that the right capacity is in the right place at the right time and at the right cost
- The ability to manage services rather than platforms, therefore talking the customer's language
- The ability to reduce capacity utilisation reporting costs to near zero
- Ensures that expensive resources are used productively for their analytical and decision making skills
- Ensures that sufficient Capacity Planning resources are always available to provide relationship management to new projects
- Customer priorities determine which services to plan and to what degree of detail
- Optimised infrastructure capacity costs and the capacity planning function operating costs