Capacity Management Audit Self-Assessment Service
This Capacity Management Audit Self Assessment is provided to help you to review the relative maturity of the capacity management processes in place at your organisation. This is a web-based service that allows the user to answer questions relating to their organisation’s Capacity Management discipline and then presents the results as a radar diagram comparing the user’s results to the target, average and best previous results so far.
The questions are combined into five categories:
- Interfaces
- Organisation
- Resources
- Capacity Management Infrastructure
- Deliverables and Services
The service has been designed to be an improvement on the ITIL Capacity Management Self-Assessment which has 58 questions but only yes/no options as answers. The major flaw in the ITIL version is that it does not allow the user to describe the extent to which their practices are compliant with the ITIL practices. Also there are up to four separate questions asked in one question which makes it difficult for the user to answer accurately.
This confusion reduces the value in comparing one’s results to other organisations as it is unclear if the same understanding has been reached by each respondent.
The Capacitas Capacity Management Self-Assessment avoids this confusion by asking unambiguous questions that should allow any user to clearly understand how they should answer (assuming of course that they know enough about their own organisation). Furthermore each question has a useful ‘hovering’ help tip to give further advice.
If for some reason a user feels that the options given do not fit their own organisation’s situation then they can email Capacitas to explain the situation and an appropriate response can be determined.
An example of the output, which is sent to the respondent, is shown below.
If necessary the customer can ask for further comparisons to be made over and above the defaults shown. This could be against other organisations in the same industry sector or against a previous submission by the same company; thereby helping to measure ongoing improvement in the manner of an ITIL-inspired Continual Service Improvement programme.
Note that targets are typically less than 100%; this is to allow the user to see whether they may be overemphasising some activities. For example, is it absolutely necessary to produce capacity plans for every machine or service in the organisation? Perhaps it is better to concentrate on the quality of plans for important services to the sacrifice of detail in those less crucial areas.
One important aspect of the Capacitas Capacity Management Self-Assessment is that it is free; the user need only register on the Capacitas web site to use this service.
It has been designed to be quick and easy to complete with just 19 multiple choice questions split into 5 categories: Organisation, Resources, Interfaces, Capacity Management Infrastructure and Deliverables and Services.
Once you have submitted your assessment we will analyse it and provide you with a chart showing your results and how they compare with the target, average and best.
This Self Assessment has been developed from our full Capacity Management Audit service by selecting the most important questions in each category.
If you have any issues whilst completing the questionnaire please do not hesitate to Contact Us.
Click here to begin the self-assessment.