ITIL Capacity Management

ITIL is a set of books published by the UK’s Office for Government Commerce (OGC) aimed it providing ‘Best Practice’ guidance for IT Service Management practitioners. It is now in its third iteration, released in 2007, since its original publication in 1990. It has in recent years become increasingly popular globally, due to the demand for a formal methodology in IT Service Management. Capacity Management is recognised as an important process within Service Management and the widespread adoption of ITIL has driven the formalisation of Capacity Management within many organisations. Benefits of adopting ITIL include improved customer service, reduced down-time and improved communication between IT and the Business. ITIL has since been used as the basis for both the British Standard BS15000 and the subsequent International Standard ISO/IEC20000.

Need

• Formalise Service Management methodology in IT-enabled organisations
• Minimise risk of introducing change in the IT environment
• Identify resources needed to run the service upon release and in future planning window

Challenges

• Diverse technologies and terminology in use across IT industry
• Many IT departments evolve in an uncontrolled manner over years
• Disjointed approach between business and IT departments is common
• Availability of quality capacity management staff
• Significant cost of permanently-manned capacity management team

Our Service

Our staff are skilled at translating the business requirements into an understanding of both service and resource requirements. As our staff understand how systems perform as well as the importance of the service to the customers they delivering considerable added value. Capacitas offers a comprehensive capacity management service, comprising a suite of activities:

• Utilising industry-leading expertise to kick-start an ITIL Capacity Management or ISO20000 implementation
• Providing a bespoke or off-the-shelf ITIL solutions to specific Capacity Management activities or for the end-to-end process
• Developing the Business Capacity Management and Service Capacity Management functions where not already available
• Providing a sound basis for developing the remaining ITIL Service Delivery processes
• Defining a roadmap for the Capacity Management function to achieve ISO20000

Capacitas can provide capacity management staff as and when needed at short notice. Due to our independence our staff can use existing capacity management toolsets or recommend tool purchases.

Features & Benefits

Delivering Results:

• Able to assist with gaining agreement on the business needs
• Ensure that expenditure on capacity is justifiable
• Able to match supply and demand for IT and telecommunication services
• Reduce risk of service availability problems

Flexible Resourcing:

• Multiple staff can be used as-and-when needed, enabling the customer to ramp up and down capacity management activities quickly and cost-effectively
• Staff only used when needed – no on-going charges compared to permanent staff or contractors
• Managed services can be conducted on-site or off-site (e.g. reporting, writing capacity plans, etc.)

Value-for-Money:

• Our team combines staff with a range of industry experience, thereby creating an average daily rate comparable with contract staff
• Complete turn-key solution possible to capacity planning and management using our services

Pragmatic Approach:

• Not limited to the ITIL discipline as can provide considerable real-world experience to build on

Performance-Focused Expertise:

• Ability to quickly undertake analysis and develop models and capacity plans
• Ability to deliver value quickly and cost-effectively

Example Customers

• Prudential
• HBOS
• BSkyB
• Capita

Next Steps

• Review the Resources section on this page
• To email for further information click here
• Call our offices on +44 (0) 20 7841 9950 to arrange a meeting