Capacity Management Audit
For customers who need more assistance in bringing their Capacity Management discipline to the target level Capacitas offer a Capacity Management Audit.
This service offers much more than the self-assessment. Capacitas consultants will work on site with the customer’s staff and collect evidence of which activities are carried out and to what extent and quality standard they’re carried out to.
Depending on the customer’s requirements comparisons will be made to:
- Best Practice
- Previously audited customers
- Previously audited customers in the same industry sector
- Previously audited customers with a similar technology mix
- Previous audits of the same customer
- Different levels of process maturity (based on a maturity model)
A score will be calculated for approximately twenty broad categories but the customer can drill down to each category to compare their scores at a detailed level for each individual element. An example of these comparisons is shown below.
These scores will form a basis for a gap analysis that will focus on the differences between the current status and the target. A plan to close these gaps will then be drawn up with timescales, actions, owners and expected results. The customer can choose to engage Capacitas to manage this plan and/or carry out some of the tasks associated with it.
This audit service has a benefit over internal audits as it is both independent and carried out by individuals with years of Capacity Management experience as opposed to people with generic auditing skills. Often internal audits become ‘tick-in-the-box’ exercises with no real intention of improving things.
An external, independent audit also removes the possibility that people who have been working within the department being audited are too close to the activities and process to provide an accurate reflection. The independent audit guarantees objectivity.
The self-assessment can be used as evidence that the audit service is required, in this way the services are compatible.