Capacity and Performance Management - The Key to Successful Outsourcing
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- Outsourced suppliers (e.g. network, hosting)
- Outsourced IT department (audit and governance)
- Outsourced IT services (capacity-on-demand)
- What should the outsourcer be delivering for effective capacity management?
- How to provide a suitable governance framework
- What the division of responsibilities should be
- What to do if the outsourcer won't give you any capacity management information
This presentation highlights useful measures to include in your SLA and the potential issues around different measures. The measures covered include:
- Availability
- Throughput
- Capacity
- Response Times
This presentation discusses the performance and capacity tests that need to be carried out to ensure that your outsourcer has delivered a service that meets your quality criteria. This session discusses the types of performance test that can be carried out as part of the acceptance criteria. These include:
- Single Transaction Tests
- Mixed Workload Tests
- Stress Tests
- Soak Tests
- Failure test under load
- Component slowdown under load
