Seminar Material

This section contains material from past seminars given by Capacitas.

Business Capacity Management

The IT Infrastructure Library (ITIL) has become the ubiquitous Service Management framework. ITIL has been the leading advocate of business-focussed Service Management, introducing it to many organisations. As a vital part of Service Management is Capacity Management, ITIL has aligned this with the business with the Business Capacity Management (BCM) sub-process.

However ITIL does not cover Business Capacity Management as enthusiastically or comprehensively as it does with other processes and so loses an opportunity to prove the value of Capacity Management as a business-facing IT process. This seminar provides a more thorough explanation of what Capacitas believes the Business Capacity Management sub-process should be, based on our experience delivering Business Capacity Management to our clients.

This seminar is designed to:

Describe Business Capacity Management and how to undertake it
Demonstrate the value of Business Capacity Management to your organisation

Capacity and Performance Management - The Key to Successful Outsourcing

Current trends in ICT outsourcing include:

Off-shore outsourcing
Demand for ITIL based standards
Rising business expectation of capacity management SLAs
Increased competition between outsource service providers
Large scale outsourcing of public sector services

There are a number of issues and challenges that affect capacity management professionals working in organizations that are engaged in outsourcing agreements:

There may be multiple outsource service providers for a single business service
Ensuring communication of business changes to the outsource service provider
Agreeing meaningful capacity management SLAs between the service provider and the client
Ownership of capacity management data
Deciding whether strategic capacity management should be outsourced or not

This seminar is aimed at capacity management professionals from both outsourcing providers and clients of outsourcing and is designed to:

Describe the issues and challenges pertaining to capacity management in the context of an outsourcing agreement
Demonstrate the value of capacity management as part of an outsourced agreement