• NEWS: A new programme of seminars to be held in London & Edinburgh
• NEWS: Seminar Programme Training Passport
• PRESENTATION: IT Cross Charging at itSMF Financial Management seminar
• NEWS: Online and telephone credit card payment for training
• Latest Training Course Calendar
• New Article: Book Review - Achieving ISO/IEC 20000 Capacity Management

Announcement: New Programme of half day Seminars

The Performance or Capacity Analyst faces many challenges such as changing business processes, new technology and standards. The Programme of Capacitas seminars is designed to provide the Performance and Capacity Analyst with an understanding of important current issues they face. The seminars will be run in London and Edinburgh.

Seminar Programme 2007

Feedback from attendees of previous events can be found by following this link. All seminars will cost £125+VAT. Those registered a month before the seminar date will quality for a discount of 20% (£25+VAT). To register please email Capacitas Seminars, or to pay by card click here or call 020 7841 7431. More details...

ITIL Capacity Management: Past, Present & Future

The IT Infrastructure Library has become a popular aspiration for IT Service Management around the world, but currently covers the comprehensive topic of Capacity Management in a mere 44 pages of its Service Delivery book. Whilst ITIL does a good job at explaining the main deliverables of a capacity management process, in the context of an integrated service management framework, it does lack some key details of 'best-practice' capacity management. ITIL also does not currently reflect the importance of Capacity Management to the entire Service Delivery set of processes accurately.

This seminar stresses the true importance of capacity management and its relationship as the foundation of Service Delivery. While it is hoped that these deficiencies will be resolved in the current 'ITIL Refresh' the Refresh development methodology may prevent this.

This seminar:

• examines ITIL's current performance and capacity management coverage
• describes what Capacitas believes is missing from ITIL
• describes when and why Capacitas believes ITIL should be adopted
• describes how to use ITIL as a foundation on which to build an effective process
• describes the relevant aspects of BS15000 & ISO/IEC20000
• describes the ITIL refresh methodology and why Capacitas believes this is a barrier to improvement

Virtualisation and its impact on Capacity & Performance Management

Virtualisation products allow multiple guest operating systems to run under a single host operating system on a server, thereby appearing as separate discrete servers. Although virtualisation has been around on the mainframe platform for decades, it has only been available relatively recently on mid-range platforms. Examples include Solaris Containers, Microsoft Virtual Server and VMWare ESX Server.

The increasing use of virtualisation brings new problems with monitoring, measuring, analysing and managing workloads in the virtual environment. This seminar will review some of these issues and provide some suggestions on how to conduct effective performance and capacity management in a virtualised environment.

Cross-Charging Mechanisms, demonstrated with real-life Case Studies

Neil McMenemy, Principal Consultant at Capacitas, is presenting on Cross Charging Mechanisms at the itSMF seminar Financial Management - The Chamber of Secrets.

IT Chargeback or recharge, is not a new concept, ITIL has described Financial Management from its inception. Typically, organisations are told that their charging mechanisms have to be fair, consistent, auditable and easily understood. This presentation looks at some real-life situations and how the existing and enhanced charging mechanisms of the organisations being described have shaped customer behaviour and influenced the organisations decisions, both positively and with unfortunate circumstances. The emphasis of the presentation is placed on how IT hardware resource costs are measured and apportioned and how subtle changes can make significant differences to how the business operates. More Details...

Capacitas has recently completed the implementation of on-line payment for attendance at our events. We have enabled our website, using WorldPay, for purchasing using many major credit and debit cards, including Visa, MasterCard, American Express, Electron, Maestro and Switch. We can also take telephone orders for those paying by credit or debit cards, and can accept payment in Euros.

For those wishing to buy training courses, workshops and seminars, please visit our shop.

London, UK, Training Centre:

Please click on the above links to review the course descriptions or email us at Capacitas Training. More details...

Book Review: Achieving ISO/IEC 20000 Capacity Management

This article contains a review of the book Achieving ISO/IEC 20000 Capacity management by Jenny Dugmore and Shirley Lacy. ISO/IEC 20000 is an IT service management standard produced by the International Organisation for Standardization (ISO) and is a process-based standard that provides the basis for assessing whether service providers have best-practice, reliable, repeatable and measurable processes. More details...

Please see our Research section for a selection of white papers, presentations and articles on various areas of performance assurance and capacity management.

Recent customers of Capacitas include: BSkyB, Yahoo!, Norwich Union, Siemens Business Services, Prudential and the Metropolitan Police. For more details on what some of our customers have to say about us please have a look at our Testimonials page.

"Being new to Capacity Planning, I needed to get up and running quickly to provide a Capacity Planning service for a large number of servers and wide area networks in our organisation, and was feeling a little daunted by the magnitude of the task.

The Capacity Planning Tools and Methods course introduced me to the important techniques for analysing existing workloads and forecasting capacity and performance issues. The experienced consultants giving the course were able to show how I can use readily available tools including Microsoft Excel to implement those techniques. Thanks to Capacitas' vendor-neutral approach, I will be able to evaluate which additional tools I may need (and which tools I don't) without being biased towards any particular supplier." Read more...

Jim Avery, Wincanton plc

If you are interested in learning more about our services please email Enquiries, or call +44 (0) 20 7841 7431.