Capacity and Performance Management - The Key to Successful Outsourcing

12th June, The Hatton, London

Current trends in ICT outsourcing include:

Off-shore outsourcing
Demand for ITIL based standards
Rising business expectation of capacity management SLAs
Increased competition between outsource service providers
Large scale outsourcing of public sector services

There are a number of issues and challenges that affect capacity management professionals working in organizations that are engaged in outsourcing agreements:

There may be multiple outsource service providers for a single business service
Ensuring communication of business changes to the outsource service provider
Agreeing meaningful capacity management SLAs between the service provider and the client
Ownership of capacity management data
Deciding whether strategic capacity management should be outsourced or not

This seminar is aimed at capacity management professionals from both outsourcing providers and clients of outsourcing and is designed to:

Describe the issues and challenges pertaining to capacity management in the context of an outsourcing agreement
Demonstrate the value of capacity management as part of an outsourced agreement

Agenda

Registration (14:00 - 14:15)

Operating Models for Outsourcing and their impact on Capacity Planning (14:15 - 14:30)

Andy Bolton, Chief Executive, Capacitas

Outsourced suppliers (e.g. network, hosting)
Outsourced IT department (audit and governance)
Outsourced IT services (capacity-on-demand)

Auditing the Outsourced Services Supplier (14:30-15:00)

Andy Bolton, Chief Executive, Capacitas

What should the outsourcer be delivering for effective capacity management?
How to provide a suitable governance framework
What the division of responsibilities should be
What to do if the outsourcer won't give you any capacity management information

Designing Effective SLAs for an Outsourced Agreement (15:00-16:00)

Manzoor Mohammed, Chief Technology Officer, Capacitas

This presentation highlights useful measures to include in your SLA and the potential issues around different measures. The measures covered include:

Availability
Throughput
Capacity
Response Times

Acceptance Testing (16:00-16:40)

Manzoor Mohammed, Chief Technology Officer, Capacitas

This presentation discusses the performance and capacity tests that need to be carried out to ensure that your outsourcer has delivered a service that meets your quality criteria. This session discusses the types of performance test that can be carried out as part of the acceptance criteria. These include:

Single Transaction Tests
Mixed Workload Tests
Stress Tests
Soak Tests
Failure test under load
Component slowdown under load

Questions & Answer Session (16:40-17:00)

Chair: Paul Seaton-Smith, Principal Consultant, Capacitas

Panel: Andy Bolton, Manzoor Mohammed, Danny Quilton

Venue

The Hatton
51 - 53 Hatton Garden
London, EC1N 8HN
Directions

Fee

This seminar will cost 90+VAT. Bookings received before 19th May 2006 will receive a 33% discount. To register please email Capacity and Performance Management - The Key to Successful Outsourcing, or call +44 (0) 20 7841 7431.

Comments from Previous Attendees

"Great idea to hold a short themed seminar; allows people to get the main ideas and areas for further work, training, etc."
"Case study was interesting"
"Good question/answer section, showing good knowledge and experience of participants"
"Clarity of presentation of method reassuringly honest"
"Interesting morning and very cost effective"
"Well worth my time"
"I am genuinely satisfied"
"Informed presentation highlighting potential issues with an outsourced environment"

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