Capacity and Performance Management - The Key to Successful Outsourcing
20th March, The Hatton, London
Current trends in ICT outsourcing include:
- Off-shore outsourcing
- Demand for ITIL based standards
- Rising business expectation of capacity management SLAs
- Increased competition between outsource service providers
- Large scale outsourcing of public sector services
There are a number of issues and challenges that affect capacity management professionals working in organizations that are engaged in outsourcing agreements:
- There may be multiple outsource service providers for a single business service
- Ensuring communication of business changes to the outsource service provider
- Agreeing meaningful capacity management SLAs between the service provider and the client
- Ownership of capacity management data
- Deciding whether strategic capacity management should be outsourced or not
This seminar is aimed at capacity management professionals from both outsourcing providers and clients of outsourcing and is designed to:
- Describe the issues and challenges pertaining to capacity management in the context of an outsourcing agreement
- Demonstrate the value of capacity management as part of an outsourced agreement
Agenda
- Registration & Coffee/Tea (9:00 - 9:45)
- Operating Models for Outsourcing and their impact on Capacity Planning (09:45 - 10:00)
- Outsourced suppliers (e.g. network, hosting)
- Outsourced IT department (audit and governance)
- Outsourced IT services (capacity-on-demand)
- Auditing the Outsourced Services Supplier (10:00-10:30)
- What should the outsourcer be delivering for effective capacity management?
- How to provide a suitable governance framework
- What the division of responsibilities should be
- What to do if the outsourcer won't give you any capacity management information
- Designing Effective SLAs for an Outsourced Agreement (10:40-11:40)
- Availability
- Throughput
- Capacity
- Response Times
- Acceptance Testing (11:40-12:20)
- Single Transaction Tests
- Mixed Workload Tests
- Stress Tests
- Soak Tests
- Failure test under load
- Component slowdown under load
- Questions & Answer Session (12:20-12:40)
- Buffet Lunch/Networking (12:40-13:30)
Andy Bolton, Chief Executive, Capacitas
Andy Bolton, Chief Executive, Capacitas
Manzoor Mohammed, Chief Technology Officer, Capacitas
This presentation highlights useful measures to include in your SLA and the potential issues around different measures. The measures covered include:
Manzoor Mohammed, Chief Technology Officer, Capacitas
This presentation discusses the performance and capacity tests that need to be carried out to ensure that your outsourcer has delivered a service that meets your quality criteria. This session discusses the types of performance test that can be carried out as part of the acceptance criteria. These include:
Chair: Paul Seaton-Smith, Principal Consultant, Capacitas
Panel: Andy Bolton, Manzoor Mohammed, Danny Quilton
Venue
The Hatton51 - 53 Hatton Garden
London, EC1N 8HN
Directions
Fee
This seminar will cost 99+VAT. Bookings received before 31st January 2006 will receive a 33% discount. To register please email Capacity and Performance Management - The Key to Successful Outsourcing, or call +44 (0) 20 7841 7431.
Comments from Previous Attendees
- "Great idea to hold a short themed seminar; allows people to get the main ideas and areas for further work, training, etc."
- "Case study was interesting"
- "Good question/answer section, showing good knowledge and experience of participants"
- "Clarity of presentation of method reassuringly honest"
- "Interesting morning and very cost effective"
- "Well worth my time"
- "I am genuinely satisfied"