Business Capacity Management Seminar
14th November, Regus Building, Edinburgh Park, Edinburgh
18th November, The Hatton, London
The IT Infrastructure Library (ITIL) has become the ubiquitous Service Management framework. ITIL has been the leading advocate of business-focussed Service Management, introducing it to many organisations. As a vital part of Service Management is Capacity Management, ITIL has aligned this with the business with the Business Capacity Management (BCM) sub-process.
However ITIL does not cover Business Capacity Management as enthusiastically or comprehensively as it does with other processes and so loses an opportunity to prove the value of Capacity Management as a business-facing IT process. This seminar provides a more thorough explanation of what Capacitas believes the Business Capacity Management sub-process should be, based on our experience delivering Business Capacity Management to our clients.
This seminar is designed to:
- Describe Business Capacity Management and how to undertake it
- Demonstrate the value of Business Capacity Management to your organisation
Agenda
- Registration & Coffee/Tea (9:00 - 9:45)
- Welcome & Introduction (9:45 - 10:00)
- What is Business Capacity Management (10:00 - 10:40)
- A Business Manager would talk in terms of number of customer accounts, funds under management, etc.
- A Service Manager would talk terms of number of IT services, SLAs, response times, etc.
- A Resource Manager would talk in terms of number of servers, OS, hardware specification & configuration, etc.
- An Approach to Business Capacity Management (10:40-11:20)
- deconstructing business metrics into a 'basket' of related services, based on workload characterisation
- deconstructing each service into the related technology platforms, based on end-to-end analysis
- modelling the service across each platform component
- reconstructing the platform components into the relevant services
- reconstructing the business metrics, based on the component services in accurate weightings
- The Value of Business Capacity Management: A Case Study (11:20-12:00)
- Questions & Answer session (12:00-12:30)
- Buffet Lunch/Networking (12:30-13:30)
Andy Bolton, Chief Executive, Capacitas
Andy Bolton, Chief Executive, Capacitas
The business converses in metrics that are not easily useful or even identifiable to the IT user. An example in a financial services company would be:
These are not the same language and the translation between them is often non-trivial. A Business Manager will be using the units or metrics that he understands, cares about and relates to his bonus! So, for example, he could be interested in the number of customer accounts that the company has and expects to obtain in the future. Customer accounts may be useful for some simple capacity metrics but generally does not map simply to any resource or service.
In this session we will explore the relationship between Business Capacity Management, Service Capacity Management and Resource Capacity Management.
Danny Quilton, Chief Operations Officer, Capacitas
This presentation describes a methodology for performing Business Capacity Management by:
This methodology has proven effective in the past and provides an accurate model of the business, based on the underlying services and resources. The resultant model can then be used for scenario analysis, providing the marketing department with accurate and instant feedback on changes to strategy.
Danny Quilton, Chief Operations Officer, Capacitas
This presentation describes how Business Capacity Management was employed to produce an end-to-end capacity/performance model of a revenue critical e-commerce system. A key facet of the model was that it was driven by business volumes and reported forecast service level metrics at a business-metric level.
The model helped to reduce the risk that service levels may not be met, in the face of growing business volumes, at a key time in the customer's expansion strategy. The management information output from this Business Capacity Management modelling and analysis exercise is presented and discussed in terms of its value to the customer. The author also discusses issues encountered through this process that often have beneficial side effects.
Chair: Paul Seaton-Smith, Principal Consultant, Capacitas
Panel: Andy Bolton, Danny Quilton
Venues
The Hatton51 - 53 Hatton Garden
London, EC1N 8HN
Directions
Regus Building
10 Lochside Place
Edinburgh Park
Edinburgh, EH12 9RG
Directions
Fee
This seminar will cost 90+VAT. To register please contact us.
Comments from Previous Attendees
- "Great idea to hold a short themed seminar; allows people to get the main ideas and areas for further work, training, etc."
- "Case study was interesting"
- "Good question/answer section, showing good knowledge and experience of participants"
- "Clarity of presentation of method reassuringly honest"
- "Interesting morning and very cost effective"
- "Well worth my time"
- "I am genuinely satisfied"