Retail

ICT systems in the retail industry are characterised by:

Known periods of significant peak demand, e.g. Christmas and Easter trading periods
Large number of remote sites, connected to central applications via WAN connections. WAN infrastructure represents a significant cost base for retailers. Given that multiple critical applications run over the WAN, e.g. electronic funds transfer; it is imperative that the infrastructure is formally capacity managed
Large number of devices to manage. This presents a number of capacity and performance management challenges, e.g. performance monitoring an adequate sample of devices, sizing software distribution services to enable rapid deployment of application releases and system hot fixes
Customer facing, revenue generating systems, which must perform, e.g. point of sale systems
Large scale stock management, re-ordering, customer management and sales management applications with high online transaction rates and time critical batch schedules

Capacitas recognises the capacity and performance management requirements of clients in this sector. In particular, it offers the following services to clients:

Network Dimensioning
Capacity Modelling and Planning
System Sizing
Network Cost Analysis
Business Process Outsourcing
System Performance Review
Training Services

Capacitas has extensive experience of delivering these services to solve real-world capacity and performance management problems in the retail environment. If you wish to find out more about our services please contact enquire@capacitas.co.uk.